Modernizing Your IT Department Through DevOps

DevOps Era

Traditional IT departments have been old-school, slow, reactive and can’t keep up with digital transformation shifts in the 21st century and meet modern workplaces requirements. Also, many companies are shifting towards CFRF (cloud-first/remote-first) culture and would love to improve their employees' satisfaction through better identity and fleet management, secure, scalable and modern infrastructures. DevOps is a cultural change in which its best practices can revolutionize IT departments in many ways once it’s followed by agile blueprints. Combining this with visionary CIO, your IT organization can be a pioneer in transformational changes versus being seen as a second citizen.

Reduce toil through API automation

With many companies shifting towards SaaS applications for lower complexity and maintenance, modern IT departments could leverage API integration to automate repetitive, manual tasks and eliminate the toils in their organization. This can be achieved through enterprise api-first designs and architectures and onboarding the right vendors and building the right integrations with cross company tools. The legacy designs can be enhanced by leveraging technologies such as AI-powered chatbots, self-service portals, automated workflows or building api-first wrappers around them.

CI/CD

With applying CI/CD best practices, the IT and InfoSec teams are able to test confidently, release the changes more rapidly and measure the process success continuously. Configuration and patch management processes are two examples that can benefit the most by implementing CI/CD in addition to DevSecOps pipelines.

Monitoring, proactive alerting

Defining and monitoring the right metrics holistically and taking a proactive action vs retroactive one is crucial for the success of your IT organization. Monitoring and analyzing the data is significantly important in detecting incidents and outages early and coming up with a recovery plan quickly if it’s not already built in your playbooks/runbooks. Self-service dashboards can play a key role in transparency and enhancing your customer satisfaction.

Right Toolchain

Choosing the right toolchains is the first step in your ladder to success. Make sure you are using the tools that are not adding up operation complexity and are scalable and reliable and can improve your development lifecycles. Also, choosing the right tool is not going to guarantee the success of your investment. Building a long lasting and win-win relationship with the vendor and making sure to have their support through the ups and downs would be important to the success of your company.

Conclusion

The IT industry is changing rapidly. To be frontier in this field, your organization requires investments in the right process, people and technologies and apply agility and DevOps best practices within the organization to set a bright path and future.